Accessibility Statement

Our Commitment to Digital Inclusion

FamilyHealthGarden is committed to ensuring digital accessibility for people with disabilities. We believe that equal access to information and services is a fundamental right, and we continually work to improve the user experience for everyone while applying the most current accessibility standards.

Current Accessibility Features

Standards Compliance

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We also follow Section 508 compliance requirements and work toward meeting the updated WCAG 2.2 guidelines as they become standard practice.

Supported Assistive Technologies

Our website has been tested and optimized to work with the following assistive technologies:

Alternative Access Methods

If you experience difficulty accessing any content or features on our website, we provide multiple alternative ways to obtain the same information and services:

Document Accessibility

All downloadable documents on our website are available in multiple accessible formats:

• PDF: Tagged and structured for screen readers
• Word Document: Properly formatted with styles and headings
• Large Print: Available upon request
• Audio Format: Available for complex documents
• Braille: Available with 5-day advance notice

Ongoing Improvements

We are committed to continuously improving accessibility and regularly:

• Conduct accessibility audits with disabled users
• Test with real assistive technology users
• Review and update content for plain language
• Monitor emerging accessibility technologies and standards
• Provide staff training on disability awareness and accommodation

Report Accessibility Issues

We welcome your feedback and take accessibility concerns seriously. If you encounter any barriers or have suggestions for improvement, please let us know. Your input helps us create a more inclusive experience for everyone.

When reporting issues, please include:

• The web page or section where you encountered the problem
• A description of the accessibility barrier
• The assistive technology you were using (if applicable)
• Your contact information for follow-up

Physical Accessibility at Our Facilities

All FamilyHealthGarden locations are fully accessible and ADA compliant:

Service Accommodations

We provide comprehensive accommodations to ensure equal access to all services:

• Flexible Scheduling: Extended appointment times for individuals who need additional support
• Home Visits: Available for individuals unable to travel to our facilities
• Transportation Assistance: Coordination with accessible transportation services
• Personal Care Attendant Support: Welcome and accommodated during appointments
• Cognitive Support: Simple language materials and patient advocacy assistance
• Sensory Accommodations: Quiet spaces and sensory-friendly environments
• Cultural Accommodations: Culturally competent staff and interpreters

Legal Compliance

FamilyHealthGarden complies with all applicable accessibility laws and standards:

• Americans with Disabilities Act (ADA) - Title II and Title III compliance
• Section 504 of the Rehabilitation Act - Non-discrimination in federally funded programs
• Section 508 of the Rehabilitation Act - Electronic accessibility standards
• New York State Human Rights Law - State-level disability protections
• WCAG 2.1 Level AA - Web Content Accessibility Guidelines
• 21st Century Communications and Video Accessibility Act - Digital accessibility

Staff Training & Awareness

All FamilyHealthGarden staff receive comprehensive disability awareness training:

• Disability etiquette and person-first language
• Assistive technology familiarity
• Communication strategies for various disabilities
• Emergency evacuation procedures for individuals with disabilities
• Legal requirements and accommodation processes
• Annual refresher training and updates

Grievance Process

If you believe you have experienced discrimination based on disability or have been denied reasonable accommodations:

1. Internal Grievance: Contact our ADA Coordinator within 60 days of the incident
2. Investigation: We will investigate within 30 days and provide a written response
3. Appeal Process: Appeals may be filed within 15 days of our response
4. External Complaints: You may file complaints with external agencies at any time

External Complaint Options:

• U.S. Department of Justice - ADA violations: disability.rights@usdoj.gov
• U.S. Department of Health and Human Services - Section 504 violations: 1-800-368-1019
• New York State Division of Human Rights - State law violations: (718) 741-8400