Terms of Service

1. Acceptance of Terms

By accessing and using FamilyHealthGarden's services, whether in person, by telephone, or through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and FamilyHealthGarden, a nonprofit organization located at 3811 Ditmars Blvd, Astoria, NY 11105. If you do not agree to these Terms, you must not access or use our services.

2. Description of Services

FamilyHealthGarden provides comprehensive family support services including but not limited to:

• Individual, family, and group counseling services
• Case management and care coordination
• Crisis intervention and emergency assistance
• Educational programs and workforce development
• Mental health and substance abuse support
• Housing assistance and stability services
• Community outreach and advocacy programs
• Online resources and information services

Services are provided by licensed professionals and trained staff in accordance with applicable state and federal regulations.

3. Eligibility and Service Requirements

Eligibility for services is determined based on program-specific criteria, which may include:

• Geographic residence within our service area (primarily Queens County, NY)
• Income guidelines as established by funding sources
• Age requirements for specific programs
• Clinical assessment and appropriateness for services
• Compliance with program rules and requirements

We reserve the right to deny services to individuals who do not meet eligibility criteria or who pose a safety risk to staff, volunteers, or other participants.

4. Client Rights and Responsibilities

Your Rights:

• To receive services without discrimination based on race, color, religion, sex, national origin, age, disability, or sexual orientation
• To be treated with dignity, respect, and cultural sensitivity
• To receive services in a safe and confidential environment
• To participate in developing your service plan
• To receive information about services in a language you understand
• To file grievances or complaints about services received
• To refuse or discontinue services at any time

Your Responsibilities:

• Provide accurate, complete, and timely information
• Attend scheduled appointments or provide advance notice of cancellation
• Treat staff, volunteers, and other participants with respect
• Follow all facility rules, policies, and safety procedures
• Inform staff of any changes in circumstances that may affect services
• Use services in good faith and for their intended purpose
• Report any safety concerns or incidents immediately

5. Confidentiality and Privacy

We maintain strict confidentiality of all client information in accordance with:

• HIPAA (Health Insurance Portability and Accountability Act)
• New York State confidentiality laws
• Professional licensing board requirements
• Federal and state funding source regulations

Information may only be disclosed with written consent, except as required by law for mandatory reporting of abuse, neglect, or imminent danger. For complete details, please review our Privacy Policy.

6. Fees and Financial Obligations

Many of our services are provided at no cost to eligible participants. Where fees apply:

• Fee schedules are available upon request and may be based on sliding scale
• Payment is expected at the time of service unless other arrangements are made
• Financial hardship assistance may be available
• Insurance billing may be available for covered services
• Unpaid fees may result in service restrictions

7. Website and Technology Use

Use of our website and online services is subject to the following conditions:

• You must be 18 years or older, or have parental/guardian consent
• You may not use our systems for illegal or harmful purposes
• You are responsible for maintaining the security of your login credentials
• We are not responsible for technical failures or interruptions
• Content on our website is for informational purposes and does not constitute professional advice

8. Limitation of Liability

FamilyHealthGarden provides services with professional care and in good faith. However:

• We cannot guarantee specific outcomes or results
• Our liability is limited to the extent permitted by law
• We are not liable for actions taken by clients based on services received
• Emergency services are not available through our organization 24/7
• For mental health emergencies, contact 911 or go to the nearest emergency room

9. Grievance and Appeals Process

If you have concerns about services received:

1. Speak directly with your service provider or supervisor
2. File a written grievance with our Administrative Office
3. Grievances will be investigated within 30 days
4. Appeals may be filed within 30 days of the initial decision
5. External complaint options are available through licensing boards and funding agencies

10. Termination of Services

Services may be terminated by either party:

• Clients may discontinue services at any time with or without notice
• We may terminate services for non-compliance with program requirements
• Services may be suspended for threatening or disruptive behavior
• Administrative termination may occur due to funding or program changes
• Appropriate referrals will be provided when possible

11. Governing Law

These Terms are governed by the laws of the State of New York. Any disputes arising from these Terms or the provision of services shall be resolved in the courts of Queens County, New York.